Sep 11, 2020

Desktop Engineer (IT Systems Administration - Journey)

  • DSHS
  • Tumwater, WA, USA

Job Description


The Office of the Insurance Commissioner's priority during the Covid-19 health crisis is to keep our staff, candidates, and the public safe. We are still hiring and encourage you to apply to open positions. The majority of our staff are currently working from home and we have transitioned to a virtual recruitment process, to include web-based interviews.

This recruitment will remain open until the position is filled. The agency reserves the right to make a hiring decision at any time after the initial screening date on August 16, 2020 . It is in the applicant’s best interest to submit materials as soon as possible.

The Office of the Insurance Commissioner’s (OIC) Informational Technology Unit is seeking a motivated and qualified individual to fill a Desktop Engineer (IT System Administration-Journey) position. This position is assigned to the Operations Division, located in our Tumwater office.

In this position, you will be responsible for designing, architecting and supporting the virtual desktop infrastructure (VDI) environment. This position will also support and maintain a more traditional desktop/laptop configuration environment for staff by using SCCM (System Center Configuration Manager). You will also be the first escalation point (tier 2) for issues that the IT service desk is unable to resolve. It will also provide system administration for our ECM (enterprise content management) platform.

In our small IT shop, every challenge becomes an opportunity to grow as an IT professional and benefit from the experience and support of your team. If you are looking for an opportunity to have a work/life balance, do a variety of different tasks throughout the day and have a dynamic career that protects consumers' interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team.

This recruitment may be used to establish a qualified pool of candidates for Journey Level Desktop Engineer vacancies in the next six months.

The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. Our mission is to provide consumer protection and regulation of the state's insurance industry. 

With a workforce of approximately 240 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund. 

Because we are a small agency, you will truly get a chance to understand the 'big picture' of what we do and why we do it. You will also have a chance to get to know your co-workers.

We have high employee satisfaction scores and we value diversity in the workplace. We challenge our employees to continuously improve the way we do business and to meet and exceed the needs of our customers. 

To learn more about this agency, we invite you to visit our website at and listen to our employees talk about why they love working here.

As an eligible state employee, Washington State offers:

An outstanding benefits package and retirement plans. Training and development opportunities, including tuition reimbursement. Program for Public Service Loan Forgiveness (if applicable) Free parking at our main office in Tumwater. A stable funding source that does not rely on the state's general fund. The fulfillment of public service. Excellent work-life balance. Commitment to diversity in the workplace and support one another with respect and trust. Free Thurston County InterCity Transit STAR for public transportation. Duties Design and architect a modern, secure and innovative virtual desktop and virtual application environment. Create and maintain a resilient VDI environment that is accessible from anywhere. Utilize enterprise performance monitoring tools to proactively monitor the VDI environment in real-time. Configure and maintain remote and secure access capabilities. Create and maintain accurate and up to date documentation and topology maps that outline the entire VDI environment. Utilizing tools such as SCCM, manage and support the agency’s desktop and laptops to ensure high availability and performance. Support the hardware and components of agency desktop and laptops including repair and replacement. Work closely with the ECM coordinator to identify, research, troubleshoot and resolve complex systemic issues. Serve as tier two support for the service desk and the first escalation point for end-user technical issues. Qualifications A Bachelor’s degree or higher in Computer Science, Computer Engineering, Information Technology or other related field and four (4) years qualifying professional IT experience*. OR An Associate’s degree in Computer Science, Computer Engineering, Information Technology or other related field and five (5) years qualifying professional IT experience*. OR Six (6) or more years of recent professional experience in qualifying professional IT experience*. * Qualifying professional IT experience is defined as experience in all of the following IT disciplines: desktop engineering, virtualization, and technical support.

Additionally, after qualifying by a method above :

Four (4) or more years demonstrated experience with the following: Managing, configuring and administering an enterprise desktop configuration management environment. Supporting, administering and repairing traditional desktop and laptop computers. Providing tier 2 or advanced technical support to end-users.
Additional desired Qualifications of this position include :
Four (4) or more years demonstrated experience with the following: Managing, configuring and administering an enterprise virtual desktop environment supporting 100+ users. Managing, configuring and administering an enterprise desktop configuration management environment supporting 100+ users. Supporting, administering and repairing traditional desktop and laptop computers in an enterprise environment with 100+ users. Providing tier 2 or advanced technical support to end-users in an enterprise environment with 100+ users. Managing, configuring, administering and supporting an Enterprise Content Management system. Supplemental Information

How to Apply : Applications for this recruitment will be accepted electronically. Please select the large green "apply" button at the top of this announcement. If you have not done so previously, you will need to set up an account profile.

Please provide three (3) professional references on your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified and documentation may be required. Applications with comments such as "see attachments" or "see resume" in the supplemental question responses will be considered incomplete.
General suggestions for creating a good application:

Read the job posting very carefully. Find out as much as you can about the position. Make sure you are very diligent in following all the application instructions. Include all requested documentation. Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications. Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'. Specifically include all of your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills. Make sure your application reflects your best writing. Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us : For inquiries about this position, please contact Phyllis Gratis at 360.725.7012.

Other Information:
This position is represented by the Washington Federation of State Employees (WFSE). If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. If claiming veteran status, please send your DD 214 to with Desktop Engineer-DD214  in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities. Please contact the recruiter listed above. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. For general questions regarding applying for jobs, contact the recruiter or More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work. Check with the agency human resource office for specific benefit information.
Insurance Benefits Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website.
  Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Vacation (Annual Leave) You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per WAC 357-31-165.
Holidays Full-time employees are entitled to eleven* paid holidays:
  HOLIDAY DATE  New Year's DayJanuary 1 Martin Luther King, Jr's birthdayThird Monday in January Presidents' DayThird Monday in February Memorial DayLast Monday in May Independence DayJuly 4 Labor DayFirst Monday in September Veterans' DayNovember 11 Thanksgiving DayFourth Thursday in November & Friday after Christmas DayDecember 25 Personal HolidayEmployee's selection each calendar year
*Employees who are members of certain Unions are entitled to an additional personal leave day of their choice. Please refer to specific Collective Bargaining Agreements for more information. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Sick Leave Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in WAC 357-31-130.

Apply Now