Sep 11, 2020

CARE ADVOCATE - CALL CENTER REPRESENTATIVE - NAPERVILLE, IL.

  • Gateway
  • Naperville, IL, USA

Job Description

Job Requirements:

High school diploma or general education equivalency Healthcare or Behavioral Health experience a plus Written and verbal communication skills  Compassion and empathy to appropriately respond to customer’s needs Ability to toggle between multiple computer systems and screens while speaking with customers Ability to respond to emails, chats, text and instant messages High attention to detail Able to work in a fast-paced work environment

Physical Requirements:

Ability to speak with others to gather and exchange information. Ability to multitask, working with texting, fielding multi-line calls, and communicating via instant messaging in a concurrent manner on a consistent basis. Ability to proofread, check and verify data and text from printed form and computer monitor display. Ability to use a keyboard and monitor to enter, retrieve, and/or audit information and data.

Competitive Compensation and Benefits: 

Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:

Health Insurance - Including a wellness premium incentive opportunity Dental & Vision Insurance  Paid Time Off - Including 18 days of PTO and 9 paid holidays in the first year Catastrophic Absence Time (CAT) - Accrue up to seven days annually, to be used during an extended personal illness Flexible Spending Accounts  Commuter Accounts 403(b) Retirement Plan with company match  Life and AD&D Insurance Long-Term Disability (LTD) Employee Assistance Program (EAP) Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF) Tuition Reimbursement Training & Development Programs

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.


Nearest Major Market: Naperville
Nearest Secondary Market: Chicago Apply now »

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