Sep 11, 2020

Engagement Specialist

  • Gateway Foundation
  • Lake Villa, IL, USA

Job Description

Are you looking to find personal and professional fulfillment, and align your career with your values? 

At Gateway Foundation, our employees have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives.

Gateway Foundation is a recognized non-profit leader in evidence-based treatment proven to get results. Our experts in Addiction Medicine—including highly educated clinical and medical professionals and expert psychiatrists and nurses—deliver care that never stops. Throughout Gateway’s proud history of helping others, dedicated and professional employees have been vital to accomplishing our life-saving mission.

If you are a collaborative professional who shares our commitment to helping people with substance abuse and mental health issues turn their lives around – GATEWAY IS THE PLACE FOR YOU! 

Engagement Specialists are responsible for:

Engages potential clients, explains Gateway programs, treatment options and requirements to potential clients, and completes intake screenings. Evaluates appropriateness of available treatment options to ensure proper placement. Completes assessment of needs or required services, and identifies and counsels clients on most suitable treatment options in consideration of needs, available resources and payment options. Completes required paperwork related to screenings, intakes and assessments. Promotes Gateway programs to hospitals personnel and develops appropriate contacts to enhance opportunities for future referrals. Explains program background, philosophy, and treatment options; and arranges facility tours for referral sources. Maintains regular communication with referral sources to plan and coordinate treatments and services, relay information on case progress, respond to questions or concerns on program services or options. Participates in various collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives. Identifies and evaluates trends and patterns of referrals, and participates in program/process improvements to enhance referral outcomes. Performs initial case management in order to facilitate program admission and retention; which includes encouraging and motivating clients’ participation and commitment to treatment, directing clients to additional services as needed, following up with various agencies and insurance carriers to resolve problems.

Job Requirements:

Bachelor’s degree in psychology, social work, counseling substance abuse counseling or a closely related field.  Advanced communication skills; and knowledge of substance abuse counseling techniques.  Substance abuse certification (CADC) or license required. Ability to complete intake assessments and related documentation, evaluate potential clients and appropriate program placement, and explain treatment options, at a level normally acquired through two to three years progressively more responsible experience in the substance abuse field. Advanced interpersonal skills necessary to promote Gateway programs to referral sources, engage and interview potential clients, and serve as organization representative at conferences and health fairs. Typing ability and working knowledge of word processing software.  A current and valid driver’s license, current automobile insurance, and reliable transportation, in order to travel to various locations to conduct assessments and meet with potential clients.

Physical Requirements:

Ability to speak with others in order to exchange information, interview potential clients, and conduct group presentations. Ability to record and proofread information on forms and charts. Ability to respond to telephones and pages, and hear speech. Ability to use a keyboard and video display terminal to receive, retrieve, and/or audit information and data on a regular basis. Ability to operate a motor vehicle safely, and remain alert to traffic signs and conditions. Ability to stand up to four hours at a time when staffing display booths at health fairs (essential). Ability to stoop and bend, ability to reach and grab with arms and hands, manual dexterity, ability to communicate with others, and color vision.  Ability to lift and carry up to 20 pounds when transporting and setting up displays and brochures.

Competitive Compensation and Benefits: 

Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:

Health Insurance - Including a wellness premium incentive opportunity Dental & Vision Insurance  Paid Time Off - Including 18 days of PTO and 9 paid holidays in the first year Catastrophic Absence Time (CAT) - Accrue up to seven days annually, to be used during an extended personal illness Flexible Spending Accounts  Commuter Accounts 403(b) Retirement Plan with company match  Life and AD&D Insurance Long-Term Disability (LTD) Employee Assistance Program (EAP) Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF) Tuition Reimbursement Training & Development Programs

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