Sep 11, 2020

IT Systems Administration

  • State of Washington
  • Mt Vernon, WA, USA

Job Description

Description

As our community responds to the public health emergency, the Department of Ecology's priority is to keep our staff, candidates and the public safe. We are experiencing some delays as we transition to a virtual recruitment process. Thank you for your patience and we will be in touch as soon as we are able. We encourage you to apply to open postings.


Keeping Washington Clean and Evergreen Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. If you want to join a team that is highly effective, collaborative, has leadership that embraces the value of people, and believes in the fun factor, Ecology is a good fit.

The Information Technology Services Office (ITSO) is currently looking to fill a Systems Administrator (Journey) position. This position will be located at the Padilla Bay National Estuarine Research Reserve in Mount Vernon, WA.

The Systems Administrator position is one of eight journey-level technical positions that report to the Remote Information Technology Services (RITS) Manager. The primary focus of this position is to ensure that mission critical systems located at their assigned field office locations are available and operating during Ecology working hours. 

We are looking for someone who possesses excellent technical and technical troubleshooting skills. They must be a team player with good communication and people skills, and work well with a diverse customer-base. They should enjoy driving/travel, and be able to work effectively with minimal direct supervision.

As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism and accountability.

To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn, Twitter, Facebook, Instagram or our blog.
Local efforts... Diverse people... Statewide impacts
Duties

Agency Mission:  Ecology's mission is to protect, preserve and enhance Washington's environment and to promote the wise management of our air, land and water for the benefit of current and future generations. 
 
Program Mission:  The Information Technology Services Office (ITSO) is the central provider of strategic and tactical support for the use of Information Technology (IT) within Ecology. The mission of ITSO is to create and support useful technology services that adapt for the future and

Section Mission: The Regional Information Technology Services (RITS) team provides IT field services and support to staff at seven of Ecology's remote offices (550+ staff) around the state. This position is responsible for primary tier-1, and tier-2 technical support for server, compute, network, mobile, and other IT infrastructure and services for Ecology's Padilla Bay Reserve (30+ staff), Bellingham Field Office (40+ staff), and Manchester Laboratory (Port Orchard, 29+ staff) locations. It also provides occasional backup support for IT staff at Ecology's Northwest Regional Office (Bellevue, 230+ staff).

This position will be located at the Padilla Bay National Estuarine Research Reserve in Mount Vernon, WA, and requires regular travel (2-3x/week) to the other Ecology offices it supports. It sometimes requires evening and weekend work.

Some of the key activities of the Systems Administrator are:

Configuring, administering and troubleshooting physical and virtual (VMware) servers running Windows Server 2012R2 and higher operating systems. These servers host Microsoft File Services, Print Services and other applications and services. Administering data backup systems at remote offices to ensure data availability, security and recoverability. Quickly restore data accidentally deleted by customers. Using network management tools such as Cisco Identity Services Engine (ISE) and Cisco Prime to identify, troubleshoot and resolve wired and wireless networking issues on LAN equipment and/or PCs and other end-user devices. Imaging and configuring personal computers with Windows 10 OS, Windows Office Professional 2016 or higher, and other agency standard software using Systems Center Configuration Manager. Installing and configuring PC hardware, software, accessories, and printers. Responding to and resolving IT customer service requests (walk-ups, phone calls and emails). Following-up with customers to ensure service delivery results are satisfactory. Diagnosing and resolving/repairing PC hardware, software, peripheral, and printer issues. Working with hardware and software vendors to resolve more complex issues. Tracking and reporting issues in our ticketing system. Participating in statewide projects to plan and implement system operation, optimization, enhancements and upgrades. Setting up, configuring, and troubleshooting AV collaboration systems and software used by staff. Recommending hardware and software solutions that address emerging business needs. Managing the lifecycle for technical support documentation including Standard Operating Procedures and work instructions.

Ecology's Regional Information Technology Services is a highly cooperative team of technical professionals committed to providing exceptional service to all of our customers around the state. The successful candidate gets to work with environmental specialists, scientists, and other information technology professionals to identify and implement ways to use modern technologies to improve and enhance the collection and use of environmental data to preserve and protect the environment of the State of Washington.
 
NOTE: Must be able to work well under pressure, crawl under desk and to lift 40 lbs.
This recruitment will remain open until filled.


As our community responds to the public health emergency, the Department of Ecology's priority is to keep our staff, candidates and the public safe. We are experiencing some delays as we transition to a virtual recruitment process. Thank you for your patience and we will be in touch as soon as we are able. We encourage you to apply to open postings.



The initial screening will be March 16, 2020. In order to be considered for the initial screening, please submit an application and all required materials on or before March 15, 2020. The agency reserves the right to make an appointment any time after the initial screening date .
 

Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable.

Qualifications

 
Required Qualifications:

An Associate's degree or higher in Computer Science; Information Technology OR completion of a two (2) year accredited vocational training program in information technology or related program
 
AND
 
Two (2) years recent professional experience in information technology such as analyzing, designing, installing and/or maintaining computer software applications, hardware, and network infrastructure equipment, or providing technical customer support in information technology. Must also have two (2) years' experience implementing, maintaining, supporting, and administering MS Windows 2012R2 Server or newer, and Microsoft Office 2016 or newer, and experience can be obtained concurrent.
 
OR
 
Four (4) years recent professional experience in information technology such as analyzing, designing, installing and/or maintaining computer software applications, hardware, and network infrastructure equipment, or providing technical customer support in information technology. Must also have two (2) years' experience implementing, maintaining, supporting, and administering MS Windows 2012R2 Server or newer, and Microsoft Office 2016 or newer. Experience can be obtained concurrent.
 
Advanced knowledge directory services (e.g. Active Directory) and Domain Name Services (DNS), and skill in diagnosing connectivity problems.
 
Ability to interpret business requirements and translate them into technical solutions.
 
Working knowledge of network protocols (e.g. Transmission Control Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), directory services (e.g. Active Directory) and Domain Name Services (DNS), and skill in diagnosing connectivity problems. Ability to explain and collaborate with IT staff on these concepts.
 
Working knowledge of remote access technology concepts. Ability to explain and educate non-IT staff on these concepts.

 

Desired Qualifications:

A minimum of four years of experience planning, configuring, implementing, and maintaining Windows Servers. Advanced knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g. central processing units (CPUs), network interface cards (NICs), data storage, multi-function print devices (MFPs). Ability mentor IT staff in supporting these devices. Ability to accurately diagnose and solve complex problems with multiple possible causes such as multi-server problems, transmission problems, etc. Ability to foster diagnostic and problem solving skills in other IT staff. Ability to troubleshoot and resolve server problems, network transmission problems, etc. Ability to interface with vendors to solve complex problems. Ability to clearly communicate - both verbally and in writing - technical problems, solutions, and projects to non-technical staff and management. Ability to facilitate groups and lead work efforts.

Special Requests and Conditions of Employment:
 

Incumbent must hold a valid driver's license when operating a state or privately owned vehicle on official state business, and must comply with Washington State's liability laws when operating a privately owned vehicle on official state business. Incumbent will be required to pass a Federal background investigation since this position supports facilities where Ecology staff and resources are commingled with Federal staff and resources. Maintain regular and reliable attendance. Become familiar and comply with all Ecology policies and procedures as applicable. Successfully complete within mandated timeframes employee orientation and all other mandatory annual, in-service and other required training. Willingness and ability to occasionally work in excess of 40 hours a week and travel statewide. Required to sign and comply with the Ecology Confidentiality Agreement. Why work for Ecology?

Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment.

A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping the health and financial security of you and your family a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to work/life balance.

Ecology employees may be eligible for the following:
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth 

Student debt and how working for Ecology can help
Employees may be eligible for the Public Service Loan Forgiveness (PSLF) Program, which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.

*See the Benefits tab in this announcement for more information

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